Subject: 6.01: Can I get support by e-mail? In general, no, and are no longer supported. IBM does maintain a fee based system, the AIX Support Family Services at 1-800-CALL-AIX (1-800-225-5249) option 8. In Canada: Gary Tomic mentioned that Canadian customers can get support from their BBS, cac.toronto.ibm.com at 142.77.253.16. In Germany: Thomas Braunbeck reported that German customers with ESS (extended software service) contracts can get support by e-mail too. They can obtain information by sending mail with Subject: help to aixcall@aixserv.mainz.ibm.de. Various flavors of service offerings are available. Contact your IBM rep for details. ------------------------------ Subject: 6.02: List of useful faxes You can get some informative faxes by dialing IBM's Faxserver at 1-800-IBM-4FAX. 1-415-855-4329 from outside the US. If you're calling for the first time, push 3 then 2 to request a list of RS/6000 related faxes. IBM's AIX Support WWW site, , contains many of the same documents. Select a country or region from the menu, then look for "Technical Tips from IBM" on the returned page. ------------------------------ Subject: 6.03: IBM's gopher, WWW, aftp presence. There is now a new section dedicated to AIX on IBM's main web server: The following are various other resources: (verified Aug 9 1996 by Frank Wortner) Thanks to Ronald S. Woan (FixDist ptfs) (rlogin fixes & more) (anonouncements & press releases) (software, hardware, service & support) General IBM information like product announcements and press releases are available through World Wide Web at . Specific information on the RISC System/6000 product line and AIX (highlights include marketing information, technology White Papers and the POWER 2 technology book online before it hits the presses, searchable APAR database and AIX support FAX tips online so you don't have to type in all those scripts) is available at ------------------------------ Subject: 6.04: Some RS232 hints From: graeme@ccu1.aukuni.ac.nz, sactoh0.SAC.CA.US!jak Q: How do you connect a terminal to the RS232 tty ports when not using the standard IBM cable & terminal transposer? A: 1- Connect pins 2->3, 3->2, 7->7 on the DB25's 2- On the computer side, most of the time cross 6->20 (DSR, DTR). Some equipment may require connecting 6, 8, and 20 (DSR, DCD, DTR). Also, pin 1 (FG) should be a bare metal wire and the cable should be shielded with a connection all the way through. Most people don't run pin 1 because pins 1 & 7 (SG) are jumpered on many equipment. When booting from diskettes, the port speed is always 9600 baud. If you use SMIT to set a higher speed (38400 is nice) for normal use, remember to reset your terminal before booting. Q: How do you connect a printer to the RS232 tty ports A: 1- Connect pins 2->3, 3->2, 7->7 on the DB25's 2- On the computer side, loop pins 4->5 (CTS & RTS) From bofh@mail.teleweb.pt Mon Apr 10 07:56:49 2000 Path: lendl.cc.emory.edu!finch!logbridge.uoregon.edu!triton.skycache.com!nntp-out.teleweb.pt!news.teleweb.pt!not-for-mail From: bofh@mail.teleweb.pt Newsgroups: comp.unix.aix,comp.answers,news.answers Subject: comp.unix.aix Frequently Asked Questions (Part 5 of 5) Supersedes: Followup-To: comp.unix.aix Date: 7 Apr 2000 19:17:54 +0200 Organization: What ? Lines: 1841 Approved: news-answers-request@mit.edu Distribution: world Expires: 12 May 2000 18:42:27 Message-ID: References: Reply-To: bofh@mail.teleweb.pt (Jose Pina Coelho) NNTP-Posting-Host: p140a23.teleweb.pt X-Trace: srvlis16.teleweb.pt 955124766 25360 212.16.140.23 (7 Apr 2000 16:26:06 GMT) X-Complaints-To: abuse@teleweb.pt NNTP-Posting-Date: 7 Apr 2000 16:26:06 GMT Summary: This posting contains AIX Frequently Asked Questions and their answers. AIX is IBM's version of Unix. Keywords: AIX RS/6000 questions answers Xref: lendl.cc.emory.edu comp.unix.aix:189310 comp.answers:40082 news.answers:179805 Posted-By: auto-faq 3.3 (Perl 5.005) Archive-name: aix-faq/part5 Revision: 1.14 2000/01/04 02:34:26 Posting-Frequency: monthly ------------------------------ Subject: 6.05: What publications are available for AIX and RS/6000? Publications list: http://www.rs6000.ibm.com/resource/aix_resource/Pubs/ AIXpert magazine: http://www.developer.ibm.com/library/aixpert/ AIXpert IBM Corporation Mail Stop 36 472 Wheelers Farms Road Milford, CT 06460 FAX: (203) 783-7669 These manuals should be available from your favorite IBM office. SC23-2204-02 Problem Solving Guide SC23-2365-01 Performance Monitoring and Tuning Guide for AIX 3.2 SA23-2629-07 Service Request Number Cross Reference, Ver 2.2 SA23-2631-05 Diagnostic Programs: Operator Guide SA23-2632-05 Diagnostic Programs: Service Guide SA23-2643-01 Hardware Technical Reference: General Information SA23-2646-01 Hardware Technical Reference: Options and Devices IBM's International Technical Support Center produces redbooks - practical, how-to manuals - on a wide range of technical topics including AIX migration, system management, internet security, and RS/6000 hardware. Abstracts and ordering information areavailable from the redbooks homepage . (See Question 6.09 also.) Computer bookstores often carry many of the following: "Power RISC System/6000: Concepts, Facilities, Architecture", Chakravarty McGraw-Hill ISBN 0070110476 "PowerPC: Concepts, Facilities, Architecture", Chakravarty/Cannon McGraw-Hill ISBN 0070111928 "The Advanced Programmer's Guide to AIX 3.x", Colledge McGraw-Hill ISBN 007707663X "AIX Companion" , Cohn Prentice-Hall ISBN 0132912201 "AIX for RS/6000: System & Administration Guide", DeRoest McGraw-Hill ISBN 0070364397 "A Guide to AIX 3.2", Franklin Metro-Info Systems 05/1993 "IBM RS6000 AIX System Administration", Hollicker Prentice-Hall ISBN 0134526163 "IBM RISC SYSTEM/6000 - A Business Perspective", Hoskins John Wiley & Sons ISBN 0471599352 "The Advanced Programmer's Guide to AIX 3.x", Phil Colledge McGraw-Hill, 1994, ISBN: 0-07-707663-x "AIX Performance Tuning", Frank Waters Prentice-Hall 1996 ISBN 0-13-386707-2 "The AIX Survival Guide", Andreas Siegert Addison-Wesley 1996 ISBN 1-201-59388-2 ------------------------------ Subject: 6.06: Some acronyms APAR - Authorized Program Analysis Report Created internaly by a systems programmer to solve a code bug. BOS - Base Operating System DCR - design change request Someone asked to change something. LPP - Licensed Program Product ODM - Object Data Manager Don't touch until you grok it. PRPQ - programming request for price quotation Essentialy, a program that is not available off-the-shelf. (e.g. HACMP started as a PRPQ, you could not order HACMP, but you could ask IBM for a highly-available solution) PTF - Program Temporary Fix Temporary ? Yes! Read "The Tao of Computing". SMIT - System Management Interface Tool SMITTY - SMIT, tty interface, no bells, no whistles. "alias smit=smitty" Y2K - Done. Total non-event. ------------------------------ Subject: 6.07: How do I get this by mailserver or ftp? Since the articles are crossposted to news.answers, any archive carrying that newsgroup will also have these articles. In particular, try ftp'ing to rtfm.mit.edu and checking the directory pub/usenet/news.answers. This FAQ is archived as "aix-faq/part[12345]". The FAQ is also availible via email using the address mail-server@rtfm.MIT.edu two examples of how you might use this from a UNIX prompt follow: echo help | mail mail-server@rtfm.MIT.edu echo send usenet/news.answers/aix-faq/part1 | mail mail-server@rtfm.MIT.edu ------------------------------ Subject: 6.08: Hypertext version of the FAQ United States: New Zealand: France: Canada: ------------------------------ Subject: 6.09: IBM AIX documentation on the WWW. contains links to IBM documentation, this includes links to the redbooks site (how to documents) as well as links to the AIX 4.3 manuals. ------------------------------ Subject: 6.10: Comp.unix.aix archive availible on the WWW Michael Staats & Fred Hucht have informed me that a searchable archive of comp.unix.aix is availible at: . ------------------------------ Subject: 6.11: How can I access the comp.unix.aix newsgroup via email (or Web)? From: Ciaran Deignan It is possible to get "digests" of the AIX newsgroup by email. Each digest contains a summary (just the subject lines from each post) plus the contents of a series of news articles posted to the newsgroup. Each digest is about 800 lines long, and the newsgroup typically generates 5 digest mails per day. To get these digests, you have to subscribe to a mailing list. Send an email to the address majordomo@dmshome.youngstown.oh.us, and put the text "subscribe aix-digest" in the body of the message. [Editor's note: The above address does not appear to work any longer, if anyone knows of a functional equivalent please drop me a note.] It is equally possible to post articles to the newsgroup via email. Any mail sent to the address aixnews@cc.ysu.edu will be forwarded to the comp.unix.aix newsgroup. These services are provided by Doug Sewell . Comp.unix.aix can be accessed from the web via http://www.deja.com/ ------------------------------